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Author Topic: Extreme Big Bore Rifles - Terrible Customer Service  (Read 454 times)

FredSG

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Extreme Big Bore Rifles - Terrible Customer Service
« on: February 04, 2017, 04:55:52 PM »
I own an Extreme .408 Big Bore Rifle, and a second walnut stock that has been modified to accept the Extreme Rear Velocity Adjuster (RVA),  so I have quite a bit of money invested in my big bore equipment.

Back on November 18, 2016, I sent an Email to Brent Hoag asking him if I could purchase two screws - one screw attaches the stock to the action, and the other screw secures the cap to the air tube holding the spring in place.  Brent asked me why I wanted the two screws and I replied that I was planning on testing my .408 with a variety of Century Springs, and that I was afraid if I lost either of the two screws while testing in the field, I’d be forced to stop my testing.  I offered to pay for the screws, but Brent replied, “No need for money.”

So I waited for Brent to send the two screws to me.  I sent a number of courteous  Email reminders about the screws, and he replied with, “Sorry been very busy,” and “Sorry, send me your address again.”  I continued to wait for the two screws.  And I waited, and I waited, and I waited.  Finally, and many weeks later, I decided to send Brent a stamped & self-addressed envelope with letter again asking for the two screws and I included a  check for $5.00 for the two screws.  I thought what could be easier, put the two screws in the envelope and send them off to me.  My letter was sent on Tuesday, January 17, 2017.

The USPS Tracking # indicated that Brent received my letter on Friday, January 20, 2017h.   It’s now Saturday, February 4, 2017 and I still have not received my two screws.

I guess I’m burning my bridges with Brent for posting this information. But, on the other hand,  I certainly would be very reluctant to send him my Extreme .408 for any repair work.  God only knows how long he would take to repair it and return it to me.  And when you reach your seventies, time becomes a very important consideration when trying to get something accomplished.

I still have all the Emails that I sent to Brent, and his replies to just a few of them.  All my other Emails he just ignored.  Just the same,  I have a record of his “indifference” and lack of customer support on record.

My Extreme is well built and I look forward to testing and shooting it, but I would humbly suggest that before Brent does any more R & D with his Extreme Big Bore Rifles, he work on his “customer relationships,” which was seriously lacking when dealing with me.

I had to spend several hours of Internet search before I was able to track down a company that sold those same screws I had been trying to purchase from Brent.  This matter has left a sour taste in my mouth - I paid Brent all that money for a big bore rifle and accessories, and expected better customer service after the purchase.  Unfortunately, Brent couldn’t even find the time to send me two little screws, which I’m still waiting for!

FredSG   



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oldpro

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Re: Extreme Big Bore Rifles - Terrible Customer Service
« Reply #1 on: February 04, 2017, 05:19:02 PM »
First time I have read someone getting upset for not getting screwed LOL....Can you get them at a hardware store?
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Monkeydad1969

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Re: Extreme Big Bore Rifles - Terrible Customer Service
« Reply #2 on: February 04, 2017, 05:51:33 PM »
First time I have read someone getting upset for not getting screwed LOL....Can you get them at a hardware store?

I think the point here is that customer service is everything---ESPECIALLY TO THE CUSTOMER.  I to would be upset if I was told that something would be done for me, the customer, and it didn't happen. 

But again, we don't want to slander any vendors here on the Guild.  But we don't want our members to fall into these types of situations, no matter what it is---from the smallest screw, to a mod for a M-Rod, to a full on build.

Joe
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Joe the P-Dawg Slayer!!!!!